Payment Policy

1. Payment Policy Overview
This Payment Policy explains how payments are handled on this website, including accepted payment methods, transaction processing, refunds, and other payment-related terms.

2. Pricing and Currency
All product prices and checkout totals are displayed in British Pound (GBP £). The amount presented during checkout reflects the total payable amount before the order is confirmed.

3. Accepted Payment Methods
We currently accept the following payment methods:

  • Visa
  • Maestro
  • Mastercard
  • American Express
  • UnionPay
  • Shop Pay

4. Payment Processing Services
All transactions are processed through secure third-party payment providers. Payment details are handled directly by the selected payment provider and are not stored on our internal systems.

5. Order Authorization and Charges
Payment is collected at the time an order is placed. Orders cannot be processed or dispatched unless the payment has been successfully authorized and completed. Transactions that are declined, incomplete, or otherwise unsuccessful will not proceed.

6. Checkout Security
Secure technologies and encrypted communication protocols are used during the checkout process to help safeguard payment information while transactions are being processed.

7. Refund Payments
When a refund request is approved, the refund is issued to the same payment method used for the original purchase. The time required for the refunded amount to appear may vary depending on the payment provider, card issuer, or financial institution. Additional information is available in our Return and Refund Policy.

8. Declined Payments and Chargebacks
Orders associated with unsuccessful, rejected, or incomplete payments are not eligible for fulfillment. If a payment dispute or chargeback is initiated after an order has been completed, the matter will be reviewed and handled in cooperation with the applicable payment provider.

9. Terms and Privacy
By submitting payment and completing a purchase, customers agree to the applicable Terms of Service. Information collected during the checkout process is managed in accordance with applicable privacy and data protection practices. Further details can be found in our Privacy Policy.

What We Do

Cortello Studio is an online fashion store offering a carefully curated collection of timeless clothing for both men and women through our website.

We provide customers across the United Kingdom with access to elegant, modern fashion through a seamless and enjoyable online shopping experience. Our collections are designed for everyday confidence, special occasions, and effortless style throughout every season.

Customers can explore our latest collections, place orders securely through our website, and have their purchases delivered directly to their chosen address.

At Cortello Studio, we believe everyone deserves to feel special. That is why we are committed to offering premium quality, timeless designs, reliable customer service, and an exceptional shopping experience from the moment customers discover our collections to the day their order arrives.

The Team

Cortello Studio is managed by a dedicated team committed to delivering a seamless and premium shopping experience for customers across the United Kingdom.

Our team oversees every aspect of the customer journey, including product selection, order processing, customer support, and website management. We work continuously to ensure that every interaction reflects the quality, elegance, and care that define the Cortello Studio brand.

Customer inquiries and support requests are handled through the contact channels available on our website, allowing us to provide prompt assistance, clear communication, and personalized service whenever needed.

At Cortello Studio, we are committed to maintaining the highest standards of quality and customer care, ensuring that every order, communication, and support request is managed efficiently through well established operational processes. Our mission is simple: to make every customer feel valued, confident, and truly special from the moment they discover Cortello Studio until their order arrives.